Equipping SCAPE’s managers with practical tools to lead across generations

Overview

SCAPE partnered with Udamon to help senior leaders cut through cross-generational tension and build trust across age lines. The result: leaders walked away with practical tools they could apply immediately.

Challenge

Four generations in the workplace bring different “maps of reality” — from communication styles to motivation and expectations. Too often, these differences are misread as resistance or lack of commitment. The result? Misalignment, disengagement, and wasted energy at critical leadership levels.

Solution

Udamon designed interactive “Bridging the Gap” sessions where leaders surfaced blindspots, explored real tensions, and rehearsed practical responses. Instead of abstract frameworks, they left with usable tools — like the Assumption Audit and Two-Way Feedback Loop — designed to turn potential flashpoints into moments of clarity and connection.

Outcome
82%

of managers left with tools they could use immediately.

76%

said it hit their most pressing challenges.

“The sessions gave us a clearer view of what has been influencing our people managers, particularly the unspoken expectations and generational dynamics that often go unaddressed. What was valuable was how Udamon translated those insights into practical tools that our leaders could start using straight away. It is already informing our wider leadership development work, helping us build a shared language and steady momentum to move forward with renewed focus.”
Hayley
Learning & Development Partner, SCAPE
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